Frequently asked questions

What to do if the candle wick keeps on glowing after the candle has been extinguished?

It is normal that the wick glows for a short period of time after the candle has been extinguished. However, should the wick be downright burning up, it is recommended to dip it into the liquid wax and put it upright. Alternatively, it might be useful to extinguish the smouldering wick with one's moistened fingertips.

How and after what period of burn time should the candle be extinguished?

The flame should be blown out or be extinguished by using a candle snufffer. In doing so, the wick should not be touched.

Furthermore, the candle should burn at least as long as the wax pool is completely filled with liquid wax. In case of a too short period of time, the wick might not have absorbed enough wax and will burn down to the wax pool the next time the candle is lighted.

How to light a candle whose wick is burned down to the wax pool?

The candle should be trimmed by tapering it. We recommend a slight cone shape. In order to ensure the correct burning of the flame, the wick should have a length of 10-12 mm and stand freely.

Some candles are significantly flickering or noticeably smoking. Why?

Wick is too long:
The wick should be trimmed by cutting little parts until the smoking stops. In order to ensure the correct burning of the candle, the wick shall have a length of approx. 12 mm.

Drafts and Air Currents:
Drafts and strong air currents might cause the smoking and the flickering. Thererfore, these conditions are to be avoided.

Lack of Oxygen:
A lack Oxygen may occur due to a too high edge of the candle. You should cut the top of the candle frequently when it is still warm after having extinguished it.

How to avoid that one side of the candle becomes too low and the wax is leaking?

If the flame is blown to one side due to a draft, eliminate this draft or turn the candle. On the other hand, if the wick is bending too much to one side, it shall be put upright carefully.

Why are candles of different colours dripping in a different way?

A high percentage of colour pigments may impede the absorptive capacity of the wick. This may mainly occur in case of all dark colours or solid-coloured candles.

Why is it important to keep the wax pool free of wick trimmings, matches and debris at all times?

Debris is spoiling the wax. The contaminated wax is clogging the wick. Thus, its capacity of absorption is disabled.

Furthermore, debris may catch fire, so that the candle will be destroyed and become dangerous. This is especially the case if the debris is located at the edge of the candle. The edge of the candle will break through and the wax will leak permanently.

How to fix a candle properly if it does not fit into the holder?

If the candle is too thin you can

apply candle adhesive wax buttons on the bottom of the candle and press the candle into the holder or drip liquid wax into the holder and put the candle onto it.

If the candle is too thick you can

shave some wax off the bottom of the candle or hold it under warm water until the wax is pliable. Shape the bottom of the candle or press it into the holder.

How do you get wax out of fabrics?

If the wax was accidentally spilled or splattered onto fabric, put one or two sheets of blotting-paper onto the wax-stained fabric and iron it in order to melt the wax underneath. The heat transfers the wax from the fabric to the blotting paper.

The fabric can be brought to the dry cleaners at this point to have any greasy residue or pigment from the candle wax removed.

How to clean candle holders without scratching them?

The holder shall be heated until the wax is melting. The holder can be heated in hot water by adding dishwashing liquid. Remaining wax can be wiped off with some cloth.

Which safety distance shall be left between burning candles standing close to each other?

Always leave at least a safety distance of 10-15 cm between burning candles (depending on size and diameter of the candles). In addition it is necessary to control the individual heat radiation which might affect candles standing close to each other. Also the room ambient temperature plays an important role.

What is to be considered when using a glass candleholder?

Glass candleholders may break or crack due to heat if the candles are burning completely down, especially in the case of candles of a cone shape. This can be avoided by extinguishing the flame before it reaches the upper part of the candle holder.